Welcome to FormBerry Help Section!

If you ever need help with your FormBerry products then just refer to this page just browse through the category below. We have video tutorials, frequently asked questions and much more.

Form Builder Video Tutorials

Knowledge Base

Form Builder Video Tutorials

Video Tutorials

Form Builder Video Tutorials


Form Builder Video Tutorials

Help Desk


43 Responses to “Help”

  1. Adam July 3, 2012 at 4:54 pm #

    Hello, is 1.3.1 the latest version, and the others earlier versions?
    FormBerry 1.2.5
    FormBerry 1.2.6
    FormBerry 1.3.1

    BTW, if you want people to purchase Fast Member with your affiliate link (I already had it via WF), you could offer a bonus with step-by-step how-to of integrating FormBerry with it. If you run with the idea, can I get a review copy?


    Adam Fulford

    • Gama July 3, 2012 at 9:55 pm #

      Adam, yes, 1.3.1 is the latest version please ignore the lower versions we just put them there for reference but soon they’ll be transferred to the archive. If you have any questions or any help regarding FormBerry please feel free to create a support ticket at http://www.trigy.com/helpdesk.

  2. GREGG COLLUM July 15, 2012 at 1:50 pm #

    I am building a website and ran across your form –looks great:
    One question –Can your form integrate with shipping APIs from, USPS, UPS or Fedex,

    • Gama July 20, 2012 at 2:45 am #

      Hi Gregg, Thank you for your interest on FormBerry.
      No, there’s no option for shipping integration but if
      there’s a great demand on it we might include it.


  3. Dusti August 7, 2012 at 3:42 pm #

    Hello http://www.formberry.com/help/ webmaster. I came to your “FormBerry Help Section – Advanced Contact Form Builder | formberry.com” page via Google but it was hard to find as you were not on the front page of search results. I see you could have more visitors because there are not many comments on your site yet. I have found a website which offers to dramatically increase your rankings and traffic to your site: http://www.google.com I managed to get close to 1000 visitors/day using their services, you could also get lot more targeted traffic from search engines than you have now. I used their services and got significantly more traffic to my site. Hope this helps 🙂 Take care.

    • Gama August 28, 2012 at 8:20 pm #

      Hi Ryan,
      Not at this time, so far we only support the following autoresponders:

      AWeber (via OAuth authentication)
      GetResponse (via API Key)
      ConstantContact (via OAuth authentication)
      MailChimp (via API Key)
      iContact (via App Id, Username and Password).
      But we will always consider adding more if there’s enough demand for it.


  4. Joseph September 14, 2012 at 11:13 pm #

    I am using your form software and wow it’s amazing. I have a question though. It looks like some browsers (IE incase you were wondering what browser could possibly mess up 🙂 ) are not displaying the online signature. Can you help me as this is what I need formberry for. Thanks

    • Gama September 17, 2012 at 3:26 pm #

      Hi Joseph,
      FormBerry works fine on my end and the signature form is showing up just fine. I’ve just tested it with IE, FF, Safari and chrome.
      If you are building a huge form like you have tons of fields and you want the admin panel to loads faster then I highly recommend to use Chrome browser. However, on the front-end big forms doesn’t affect the load time regardless what browser you use.

      • Joseph September 19, 2012 at 7:34 pm #

        I checked and in IE 7 & 8 it does not display the field but on 9 it works. Is there anyway to fix 7 & 8?

  5. Gunnar September 18, 2012 at 2:44 pm #

    Can I insert my own text in a different language
    on the forms?

    • Gama September 18, 2012 at 9:33 pm #

      Hi Gunnarf,
      Yes, you could insert your custom label within the form using your own language
      except for the address widget because it is pretty much standard hence, we
      put them together as pre-coded.


  6. Paul September 21, 2012 at 9:08 am #

    I set up a form, and this is what the page shows. What am I doing wrong here.

    Contact Us
    method=”POST” > value=”505c2df715813″ />
    value=”89dc78aa07″ />
    value=”1″ />

    value=”Submit” class=”button-primary” />

    • Gama September 21, 2012 at 10:14 am #

      Hi Paul,
      This is a very familiar problem with some popular themes.
      Just wrap the FormBerry short code with “[raw]” tag on your visual editor.
      It goes like this : [raw][FormBerry shortcode][/raw]


  7. Rogelio Estrella October 2, 2012 at 4:50 am #

    Look, i use this plugin to make a reclamatio form whit signature, but i dont like the way how the info arrive to my email, ¿is any way to changue this? i dont like teh way to show me the info in the email send me (label / type / value), i only want to show me the label and value.
    In other question, do you think about the admin received the email form in a pdf attachment?

    • Gama October 12, 2012 at 2:31 pm #

      Hi Rogelio,
      Thanks for your feedback, actually we are working on the pdf thing hopefully we can have it on the next version.

  8. adam October 11, 2012 at 2:07 am #

    Is there a way for me to port a form into a csv file for Excel? I am a non-techie…


    • Gama October 12, 2012 at 2:28 pm #

      Hi Adam,
      No, you can’t export forms to csv or excel at the current version.

  9. Cliff October 15, 2012 at 9:11 pm #

    Is there a way to center the form on the WP page or post page when using embedded code of a form. I can’t seem to be able to do it.The form always flushes to the left. Please help.

    Thank you

    • Gama October 19, 2012 at 6:18 am #

      Hey Cliff,
      Oh yeah, I myself is having trouble aligning the form on visual editor. 🙂 This is something that I marked with high priority on our very long list of features.
      Thanks for echoing it.


  10. Dwayne Turner November 26, 2012 at 6:37 pm #

    Hi, Some form plugins allow the content of the form to be saved into a database. Does this plugin have that function? Do you have a suggestion?


    • Gama November 26, 2012 at 7:18 pm #

      FormBerry saves all the data on DB and you can export them anytime in just a click via the plugin interface.

      • Max Weber June 6, 2013 at 8:39 pm #

        Can you tell any more about the database? Is it mysql? Can we query it? Or do we need to export from it and then install it somewhere? If so, what is the export format?

        • Gama June 8, 2013 at 1:55 pm #

          All data are being stored in MySQL DB, if you are an advanced user then yes, you can play around with it. For non-techie users they can use import/export function.

  11. Mark Ishii November 26, 2012 at 10:18 pm #

    Can you tell me if the pricing is a one time fee?

    • Gama November 27, 2012 at 1:56 am #

      Yes, it is one time fee.

  12. marcelo February 12, 2013 at 2:56 am #

    I am trying to figure out how to manage the way I see submissions when I receive them to my inbox. Basically I don’t need to see the type of item it was (i.e. tyoe box, check box so on etc…) Please help! Thank you

    • Gama February 12, 2013 at 2:58 pm #

      We’ll be releasing a new version with option to remove those “type” thing also includes a print option of the submitted forms and much more.

  13. Chris February 24, 2013 at 12:37 pm #

    How can I add email validation to the email field?

    • Gama February 28, 2013 at 4:08 am #

      We are currently working on the email validation, hopefully we can release it along with other major updates by the end of March 2013.

  14. Jeff Stone March 4, 2013 at 12:17 am #


    I would like to remove the box around the inside of the form- I have it on a test site http://www.nextlevelagent.com/sample-page/
    I tried several different things to remove it but couldn’t do it

    Thanks for any help


  15. Jeff Stone March 4, 2013 at 12:19 am #

    One other question- any way to center the submit button


  16. Jeff Stone March 4, 2013 at 12:54 am #

    I figured out how to get rid of the box- still struggling with centering the submit button

    • Gama March 5, 2013 at 3:23 pm #

      We are working on that button, we will be releasing the next version in approximately 30 days along with new features.

  17. Wayne May 30, 2013 at 12:20 am #

    Hi there. Quick question. I have a client that I have been looking for a digital signature plugin for a form that they will be using online and your signature form would be perfect.

    Question is, the form they are going to be using is a bit lengthy and I was wondering if this plugin can create forms in “Steps” so that as they complete one section they go to the next instead of one really long page?

    We have been successful in doing this in the past using Gravity Forms, but I’m leaning towards this for your digital signature capabilities. Any info appreciated.


  18. llona June 14, 2013 at 3:08 am #

    I really like your form builder. It seems like this is what I’m looking for for my website.
    I need to have Paypal button that will accept also credit cards like this one https://www.paypal.com/webapps/mpp/paypal-payments-standard
    Is this possible? I know there is an add on to add paypal button to the form but is there any way for customers to pay by credit card after submitting the form?
    Thank you.

    • Gama June 29, 2013 at 3:21 am #

      Thanks for your interest on FormBerry.
      If your Paypal account is a business account then you can accept credit card as an option. FormBerry is not for Paypal webapps yet.


  19. David June 22, 2013 at 2:11 pm #

    Pre-Purchase Questions:

    Firstly, it’s great to see you implementing the PDF functionality that is missing from other providers, unless you purchase the more costly versions!

    I’m currently looking at purchasing the developer licence but have a few of pre-purchase deal breaking questions.

    1. Is there the ability to send the submitted data as a PDF attachment along with the notification e-mail (including the signature)

    2. Do you have the ability to search entries?

    3. Do you have the ability to search forms?

    4. Are there any history of amendment to forms (like the revisions option in WordPress)

    5. Is there the ability to limit the creation of forms to a number based on a role e.g. Administrators can create unlimited forms but Editors can only create 35 forms?

    6. Are there any graphical reports?

    7. Is there any sort of geo-location. So when a form is submitted there are details of the location where the form was submitted.

    8. Are there any sort of audit trails?

    I think that’s all for now.


    • Gama June 29, 2013 at 3:17 am #

      Thanks for your interest on FormBerry.
      Below are the answers to your questions:

      1. YES, you have an option to send the copy of the submitted form automatically to your customer or the ones who filled up the form along with the signature.
      2. There’s no search function yet but you can filter it by form name, by date (descending/ascending) and by unread/read messages.
      3. Forms are neatly arranged on drop down menu if you have several forms, no search function.
      4. YES, we have a long list of change logs that you can found here : http://www.formberry.com/change-logs/
      5. NO, Only admin can create forms
      6. No, it’s all texts and numbers. If you use the Google Analytics then you can see it on your GA account.
      7. No, FormBerry only tracks the submission date, if you use the Google Analytics then you can see where your submissions came from.
      8. I’m not sure what you mean by audit trails.

      Thanks again,

  20. thomas November 1, 2013 at 12:18 am #

    Our company use’s formberry and it is flexible enough to handle anything but there some features I want to confirm.

    1. Signature pad is there a way to adjust the size?
    2. Form Category?

    Thanks hope to hear from you.